CONNECTION PROBLEMS – ERROR MESSAGE “no communication with module, please try again”

 

This problem can occur: 

  • NOT running the latest software version
  • due to an unpowered or defective ecm
  • wrong connector cable
  • wrong software option for this brand/model

BEFORE YOU PROCESS A SUPPORT REQUEST, PLEASE CHECK THE INFORMATION ON THE LEFT FIRST!

 

Exact information are mandatory for our engineers to support you!


BRP VESSEL / VEHICLE

 

Make sure you've a lanyard attached to the D.E.S.S post

 

Ignition on!



CHECK IF YOU'RE USING THE LATEST

SOFTWARE VERSION, PLEASE CLICK BUTTON BELOW


EXTERNAL POWER

 

Power clamps used for:

  • Snowmobiles - BRP / Polaris
  • PWC - Kawasaki 2-stroke
  • Boats - Mercury 2P, VOLVO2

 

SNOWMOBILES ONLY!

BRP

POLARIS

Sleds without battery!


IMPORTANT!

 

Please provide a complete screenshot via email, including

  • software version number
  • vehicle/vessel data (upper right corner)

Please providePicture of the ECU.

 

Please enter the code:

Note: Please fill out the fields marked with an asterisk.